¡Descuentos especiales para tus peludos!

Thank you for shopping at Patitas Coquetas. We want you and your pet to love your purchase. Because we offer both standard catalog items and custom made-to-measure apparel, different return and refund rules apply to each product category under United States commercial guidelines.

1. STANDARD CATALOG ITEMS (Productos de Catálogo - Tallas Estándar)

If you purchased a non-customized, standard-sized item from our general catalog and you are not completely satisfied with it, or it does not fit your pet, you are eligible for a full refund under the following conditions:

  • Timeframe: You must report the return and send the item back to us within fourteen (14) calendar days from the date you received the package.

  • Item Condition: To be eligible for a return, the item must be unused, unwashed, free of pet hair or odors, and in the exact same condition that you received it. It must have all original tags attached and be returned in its original packaging.

  • Approval: Once we receive and inspect the item, we will notify you of the approval or rejection of your refund based on its condition.

2. CUSTOM MADE-TO-MEASURE ORDERS (Pedidos Personalizados a la Medida)

Due to the highly specialized, handcrafted nature of our custom clothing, these pieces cannot be resold. Therefore:

  • No Refunds on Custom Items: We do not offer monetary refunds or order cancellations on custom made-to-measure garments simply for change of mind or if the customer no longer wants the product.

  • Measurement Correction Support: If you made a mistake while taking your pet's measurements and the garment does not fit perfectly, Patitas Coquetas LLC will help you fix it. In this case, you must contact us within seven (7) days of delivery and ship the garment back to our workshop. We will gladly adjust and alter the original garment to the correct measurements and ship it back to you. We do not manufacture a completely new item from scratch for customer measurement errors.

3. SHIPPING COSTS FOR RETURNS AND ALTERATIONS

  • Return Shipping: The customer is solely responsible for paying all shipping costs associated with returning an item to our workshop (whether for a standard product return or a custom garment alteration/adjustment).

  • Original Shipping Non-Refundable: The shipping and handling fees paid by the customer during the original checkout process are strictly non-refundable. If a refund is approved for a catalog item, only the cost of the product will be credited back to your original payment method.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We inspect every handmade piece carefully before shipping. However, if your package arrives damaged during transit, or if the garment has a clear manufacturing or sewing defect:

  • Free Replacement: We will provide a completely free replacement of the item. We do not issue monetary refunds for defective items; we will replace the piece to ensure your pet gets their outfit.

  • Timeframe to Report: You must inspect the package and report any manufacturing defects or shipping damage within ten (10) calendar days of delivery. Please include clear photographs of the damage or defect when contacting customer service.

5. REFUND PROCESSING TIME

For approved catalog returns, refunds will be automatically processed back to your original payment method (PayPal, Klarna, or Afterpay). Please allow several business days for your banking institution or payment processor to post the transaction to your account.

politica de devoluciones y reembolsos